Privacy notice
This notice describes what OurRidge does with personal information. It is written for both the board that operates a community and the residents who live in it.
Draft, pending legal review. Last updated 3 November 2026.
What we collect
- Resident records: name, email address, phone number if provided, unit, and whether the person owns or rents.
- Financial records: assessment charges, payments, and the ledger entries the association posts.
- Portal content: posts, comments, and reactions written by residents and staff.
- Account records for staff: name, email, role, and an audit trail of access changes.
Why we hold it
To run the association's accounting, bill assessments, let residents sign in, and keep the record a board is required to keep. We do not sell personal information, and we do not use resident data for advertising.
Where it is kept
In Microsoft Azure, in a database belonging to that community alone. Email is sent through Azure Communication Services. Operational email to the OurRidge team is held by our domain and email provider.
How long
Financial records are kept for the period the association needs them for audit and statutory purposes, and are not deleted on request while that obligation applies. Resident contact details are removed or corrected when the community tells us they are wrong.
Your choices
- A resident can ask their board or manager to correct or remove their contact details.
- A community can export its full record at any time, in a form it can take elsewhere.
- Portal content written by a resident can be edited or deleted by that resident.
Contact
Privacy questions: support@ourridge.com. This notice will be replaced by a reviewed version before the public pilot; the Security page describes the technical side.